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Refunds and cancellations

Refund and Cancellation Policy

A clearer guide to cancellations, damaged items, not-as-described products, seller review, and refund timelines.

Quick summary

  • Most issues must be reported within 2 days.
  • Accepted or out-for-delivery orders may not be cancellable.
  • Approved refunds are typically credited within 3 working days.
1

Policy scope

This Refund and Cancellation Policy explains when a buyer may cancel an order, raise an issue, or request a refund or replacement for a product or service purchased through MyPadosi.

2

Cancellation requests

  • Cancellation requests may be considered if raised within 2 days of placing the order.
  • A cancellation may not be accepted if the seller has already accepted, prepared, shipped, or sent the order out for delivery.
  • If an item is already out for delivery, the buyer may choose to reject the product at the doorstep where practically possible.
3

Damaged or defective items

  • Report damaged or defective items to customer support within 2 days of receipt.
  • The seller may evaluate the issue and decide whether a replacement, exchange, or another resolution is appropriate.
  • If approved, replacement or exchange delivery is typically completed within 5-7 working days, depending on seller availability and logistics.
4

Product not as described

  • If the product received is materially different from the listing or reasonable expectations, report it within 2 days of receiving the product.
  • Customer support may review the complaint, seller response, order details, and available evidence before recommending the next step.
5

Warranty claims

For products that carry a manufacturer or third-party warranty, warranty complaints should be referred to the relevant manufacturer or warranty provider unless otherwise stated by the seller.

6

Refund processing

  • Approved refunds by Macrova Technologies Pvt Limited or the relevant seller are typically credited within 3 working days after approval, subject to banking and payment provider timelines.
  • Refunds may be full or partial depending on the product condition, order status, seller policy, and the facts of the case.
7

Non-refundable situations

  • Refunds may be declined for late reports, buyer-provided incorrect address or contact details, used or consumed products, custom-made items already prepared, or issues outside the seller's control.
  • Perishable, fresh, made-to-order, or time-sensitive products may have stricter cancellation and refund limits.
8

Policy updates

MyPadosi may update this policy from time to time. Updated terms will be posted on this page and will apply as described in the revised policy.