Terms of Service

1. Definitions

2. Nature of the Platform

• MyPadosi does not manufacture, own, inspect, or endorse any product listed on the platform.
• We do not set or control product prices; prices are determined solely by Sellers.
• We are not responsible for the quality, safety, legality, or fitness for purpose of any product sold through the platform.
• The contract for sale of goods is a bipartite contract between the Buyer and Seller. MyPadosi is not liable for any breach of that contract.
• We do not employ delivery personnel; delivery, where offered, is arranged independently by the Seller or by a third-party logistics partner contracted directly with the Seller.

MyPadosi may provide support services (payment facilitation, order status tracking, customer support) to both Buyers and Sellers to improve the experience, but such support does not make us a principal party to the Buyer-Seller transaction.

3. Eligibility & Registration All Users

To use the platform, you must:

• Be at least 18 years of age, or have the express written consent of a parent or legal guardian who accepts these Terms on your behalf.
• Be legally competent to enter into a binding contract under the Indian Contract Act, 1872 (i.e., not an un-discharged insolvent or otherwise legally incompetent).
• Have a valid Indian mobile phone number capable of receiving SMS.
• Comply with all applicable Indian laws in connection with your use of the platform.

You must provide accurate, current, and complete information when creating your account and keep it updated. You are permitted to hold only one account per role (one Buyer account, one Seller account). Creating multiple accounts to circumvent restrictions is prohibited and may result in all accounts being suspended.

You are solely responsible for all activity under your account and for keeping your credentials confidential. Notify us immediately at support@macrovatech.com if you suspect unauthorised access to your account.

4. Buyer Terms Buyers

4.1 Placing Orders

• Orders placed through the platform are offers to purchase from the specific Seller. The Seller may accept or reject your order.
• All items in a single order must be from the same store. Cross-store orders must be placed separately.
• You are responsible for providing an accurate delivery address. Delivery failures due to an incorrect address are your responsibility.
• Order confirmation is provided via in-app notification and push notification. Confirmation does not guarantee availability; the Seller may cancel if an item becomes unavailable.
• Goods purchased through the platform are for personal use. You may not resell products obtained through the platform without the Seller's written consent.

4.2 Location

The platform uses your device's location (with your permission) to display stores serving your neighbourhood or society. Stores are matched based on the society or locality you have set in your profile. You may also manually set your delivery address.

4.3 Reviews and Conduct

You may rate and review stores and products you have ordered from. Reviews must be honest and based on your genuine experience. Do not submit fake, incentivised, or defamatory reviews. We reserve the right to remove reviews that violate our content policies.

5. Seller Terms Sellers

5.1 Registration and Onboarding

To list your store on MyPadosi, you must:

• Be a registered business owner, sole proprietor, or authorised representative of a business operating in India.
• Accept the MyPadosi Seller Agreement during onboarding.
• Provide accurate business information including store name, category, address, and contact details.
• Hold all required licences, permits, and registrations for the products you sell (e.g., FSSAI licence for food items, weights and measures compliance, GST registration if applicable).

5.2 Product Listings

• All product information (name, description, image, price, weight/quantity) must be accurate, truthful, and not misleading.
• Prices listed on the platform must match the actual price charged to buyers. Hidden charges are prohibited.
• Product images must represent the actual item. Stock photos may be used only if they accurately represent the product.
• You must keep product availability and inventory status up to date. Repeatedly accepting orders for unavailable products may result in account suspension.
• For food items: you must comply with the Food Safety and Standards Act, 2006 (FSSAI), and display mandatory information including ingredients, allergens, net quantity, and expiry date where applicable.

5.3 Order Fulfilment Obligations

• You must acknowledge and update every accepted order's status in the Seller app: Accepted → Ready for Pickup → Delivered (or Cancelled with a reason).
• Orders must be fulfilled within the estimated time communicated to the buyer. Consistent delays may affect your store's ranking on the platform.
• You must not cancel orders arbitrarily after acceptance. A high cancellation rate may result in account suspension.
• Where you arrange delivery, products must be delivered in the quantity and condition described. Damaged, expired, or substituted items without buyer consent are a breach of the sale contract.
• You are solely responsible for compliance with all applicable laws in connection with your business and product sales, including consumer protection, food safety, and tax obligations.

5.4 Handling Buyer Data

MyPadosi shares buyer name, delivery address, and order details with you to enable order fulfilment. You are a data fiduciary for this information under the DPDPA and must:

• Use buyer data exclusively for fulfilling the specific order.
• Not contact buyers for marketing purposes using data obtained through MyPadosi.
• Not share buyer data with any third party.
• Not retain buyer data beyond the period required for the transaction.

Violation of this obligation may result in immediate account termination and potential legal liability.

5.5 Prohibited Items

The following may not be listed on MyPadosi unless expressly authorised in writing by MyPadosi:

• Alcohol, tobacco, gutka, or any controlled substance
• Prescription medicines or regulated pharmaceutical products (OTC medicines require FSSAI/pharmacy licence)
• Weapons, ammunition, explosives, or related accessories
• Counterfeit goods or goods infringing third-party intellectual property rights
• Live animals or products made from endangered species
• Pornographic, obscene, or adult content
• Products banned or restricted under any applicable Indian law
• Items sold without required government licences or certifications

6. Payments & Fees All Users

6.1 Buyer Payments

• Buyers may pay via credit/debit card, UPI, net banking, or other methods available on the platform, processed by Razorpay.
• Payment is charged at the time of order placement. By providing payment details, you authorise us to charge the stated amount.
• We do not store your full card details; payment data is tokenised and managed by Razorpay (PCI DSS compliant).
• Applicable GST on the product price, if any, is the Seller's responsibility to collect and remit.
• Platform delivery charges, if any, are displayed before checkout and form part of the total order value.

6.2 Seller Fees

• MyPadosi may charge a platform fee or commission on completed orders. Current rates are communicated during onboarding and may be updated with 30 days' notice.
• Payment settlements to Sellers are processed via Razorpay according to the settlement schedule in your Seller Agreement.
• MyPadosi reserves the right to withhold or delay payment where there is a reasonable suspicion of fraud, policy violation, or an unresolved buyer dispute.
• By receiving payments through the platform, Sellers also agree to Razorpay's Terms of Service.

7. Cancellations & Refunds

7.1 Buyer Cancellations

• You may cancel an order before the Seller has accepted it. Once accepted, cancellation is subject to the Seller's approval.
• For cancellations due to Seller non-fulfilment (failure to deliver, item unavailability not disclosed at time of order, or significantly wrong items), a full refund will be issued to the original payment method within 5–7 business days.
• For perishable food items, cancellations after acceptance may not be eligible for a refund unless the item is defective, expired, or materially different from what was listed.

7.2 Seller Cancellations

• Sellers may cancel an order if an item is genuinely out of stock. In such cases, the Buyer will receive a full refund.
• Sellers must provide a reason for every cancellation via the Seller app. Repeated unexplained cancellations will trigger a review of the Seller account.

7.3 Refund Process

Approved refunds are processed to the Buyer's original payment method via Razorpay. Refund timelines: UPI/Net Banking — 1–3 business days; credit/debit card — 5–7 business days. MyPadosi is not responsible for delays caused by the Buyer's bank or payment provider.

8. Prohibited Conduct All Users

You must not use the platform to:

• Violate any applicable Indian law or regulation, including the IT Act 2000, the Consumer Protection Act 2019, the DPDPA, or any state-level regulation
• Engage in fraudulent activity, including placing fake orders, submitting false reviews, or misrepresenting your identity
• Harass, threaten, abuse, or harm any other user, Seller, or MyPadosi employee
• Upload, transmit, or share viruses, malware, or any other harmful software
• Attempt to gain unauthorised access to any part of the platform, another user's account, or our servers
• Use automated tools (bots, scrapers, crawlers) to access the platform without prior written consent
• Circumvent any technical measure, security feature, or access control on the platform
• Reverse engineer, decompile, disassemble, or derive the source code of the platform
• Collect or harvest personal data of other users from the platform
• Impersonate any person or entity or misrepresent your affiliation
• Publish or transmit defamatory, obscene, pornographic, racially offensive, or otherwise unlawful content
• Facilitate or promote any activity that is illegal under Indian law, including gambling, money laundering, or trafficking
• Threaten the sovereignty, integrity, or security of India or incite communal disharmony
• Engage in any conduct that places an unreasonable or disproportionate load on the platform's infrastructure
• Contact other users for commercial solicitation outside the platform without our express written permission

We reserve the right to remove any content and suspend any account that violates these prohibitions, with or without prior notice, at our sole discretion. We may also refer matters to law enforcement authorities where required by law or where criminal activity is suspected.

9. User Content & Intellectual Property

9.1 Your Content

By submitting content to the platform (reviews, photos, store listings, product descriptions — collectively "User Content"), you grant MyPadosi a non-exclusive, royalty-free, worldwide, sublicensable, perpetual licence to use, reproduce, display, distribute, and adapt your User Content for the purpose of operating, improving, and promoting the platform. You retain ownership of your User Content.

You represent and warrant that: (a) you own or have the rights to the content you submit; (b) the content does not infringe any third party's intellectual property, privacy, or other rights; and (c) the content is accurate and not misleading.

9.2 MyPadosi's Intellectual Property

The MyPadosi name, logo, brand assets, app design, code, and platform content (excluding User Content) are owned by or licensed to MyPadosi and protected by Indian and international intellectual property law. You may not copy, modify, distribute, create derivative works from, or commercially exploit any MyPadosi intellectual property without express written permission.

9.3 Seller Responsibility for Images & Media

9.4 Third-Party Links

The platform and its Services may contain links to third-party websites. On accessing these links, you will be governed by the terms of use, privacy policy, and other applicable policies of those third-party websites. These links are provided for your convenience only and do not constitute an endorsement or recommendation by MyPadosi. We are not responsible for the content, accuracy, or practices of any linked third-party website.

9.5 Take-Down

If you believe content on the platform infringes your copyright or other rights, please send a take-down notice to legal@macrovatech.com with: your contact details, a description of the work claimed to be infringed, a description of the infringing content and its location on the platform, and a statement of good faith belief and accuracy. We will investigate and take appropriate action within a reasonable time.

10. Ratings & Reviews Buyers

• Reviews must reflect your genuine experience with a product or Seller you have actually transacted with on the platform.
• You must not submit reviews in exchange for payment, discounts, or other incentives from a Seller or third party.
• Sellers must not solicit, incentivise, or coerce buyers to leave positive reviews, or threaten buyers who leave negative reviews.
• We may remove reviews that violate these rules, contain prohibited content (Section 8), or are suspected to be fake.
• Seller ratings and aggregate scores are calculated by MyPadosi based on submitted reviews and may be displayed to Buyers to assist purchase decisions.

11. Non-Discrimination All Users

You must not discriminate against any Buyer, Seller, or other user on the basis of race, religion, caste, national origin, gender, sexual orientation, disability, age, or any other ground that is unlawful under applicable Indian law. This includes:

• Sellers: refusing to accept or fulfil an order based on the buyer's identity characteristics.
• Buyers: leaving discriminatory reviews or making discriminatory complaints.

Any credible evidence of discrimination will result in immediate account suspension.

12. Disclaimers

• "As Is" Service: The platform is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Product Quality: MyPadosi makes no representation or warranty regarding the quality, safety, legality, or accuracy of any product listed by Sellers. Buyers transact at their own risk.
• Uptime: We do not guarantee uninterrupted, error-free access to the platform. Scheduled maintenance and unforeseen outages may occur.
• Seller Revenue: We do not guarantee any specific volume of orders, customer traffic, or revenue for Sellers.
• Third-Party Services: We are not responsible for the acts or omissions of Razorpay, Shiprocket, or any other third-party service provider integrated with the platform.
• Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government action, internet outages, or third-party failures.

13. Limitation of Liability

To the maximum extent permitted by applicable Indian law:

• MyPadosi's aggregate liability to you for any claim arising from or related to these Terms or the platform shall not exceed the greater of: (a) ₹5,000 (Indian Rupees five thousand only); or (b) the total platform fees paid by you to MyPadosi in the 3 months preceding the event giving rise to the claim.
• We will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, data, goodwill, or business opportunities, even if we have been advised of the possibility of such damages.
• We will not be liable for any damages arising from: your use of or inability to use the platform; unauthorised access to or alteration of your account or data; statements or conduct of any third party on the platform; or any other matter relating to the platform.

Nothing in these Terms excludes or limits liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be lawfully excluded under Indian law, including the Consumer Protection Act, 2019.

14. Indemnification

You agree to defend, indemnify, and hold harmless MyPadosi and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) arising from or relating to:

• Your breach of these Terms or our Privacy Policy
• Your User Content
• Your products, listings, or order fulfilment activities (Sellers)
• Your violation of any applicable law or the rights of any third party
• Any fraudulent, illegal, or harmful conduct by you on the platform

15. Suspension & Termination

15.1 By You

You may close your account at any time from within the app (Profile → Delete Account) or by emailing support@macrovatech.com. Sellers must ensure all pending orders are fulfilled before closing their account.

15.2 By MyPadosi

We may suspend or terminate your account, with or without prior notice, if:

• You breach these Terms or any other MyPadosi policy
• You engage in fraudulent, illegal, or harmful conduct
• You receive a high volume of unresolved buyer complaints or have a persistent pattern of order cancellations (Sellers)
• We are required to do so by a court order, government authority, or applicable law
• Your continued use poses a security or legal risk to the platform or other users

15.3 Effect of Termination

• Upon termination, your access to the platform will be revoked and your store listing removed (Sellers).
• Sellers must fulfil all pending accepted orders at the time of termination.
• Your personal data will be retained or deleted as described in our Privacy Policy.
• Provisions of these Terms that by their nature should survive termination (including Sections 9, 12, 13, 14, and 16) will remain in effect.

16. Governing Law & Disputes

16.1 These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

16.2 In the event of a dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve it through informal negotiation. To initiate informal resolution, contact us at legal@macrovatech.com.

16.3 If the dispute is not resolved within 30 days of the initial notice, it shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, as amended. The seat and venue of arbitration shall be Bangalore, Karnataka, India. The arbitration shall be conducted in English by a sole arbitrator mutually agreed upon by the parties, or in the absence of agreement, appointed in accordance with the said Act.

16.4 Notwithstanding the above, either party may seek urgent injunctive or interim relief from a court of competent jurisdiction in Bangalore, Karnataka, India.

16.5 For consumer disputes, nothing in these Terms prevents a Buyer from pursuing remedies available under the Consumer Protection Act, 2019 before a District Consumer Disputes Redressal Commission or other appropriate forum.

17. Amendments

We reserve the right to modify these Terms at any time. We will notify you of material changes via in-app notification or email at least 15 days before the updated Terms take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the platform and may close your account.

We may also change, suspend, or discontinue any feature or aspect of the platform at any time without notice, provided such changes do not materially degrade the core service without reasonable prior notice.

18. Contact